FAQ

BOOKING & DELIVERY

  • We are a 100% mobile service. We deliver your rental items directly to your hotel, vacation rental, or marina. When you're done, we pick it up. No Ubering to a shop and No waiting in lines.

  • We currently deliver anywhere in Marathon From the 7 Mile bridge up to Coconut Plum Drive which includes Key Colony Beach. Also Islamorada, Duck Key, Big Pine Key, Little Pine Key, and Ramrod Key

  • No. Delivery and recovery within the City of Marathon are FREE and included in your rental price. If you are renting outside of Marathon a delivery fee may apply

  • Yes! If we have items available and are able to deliver, we can often deliver within 30–60 minutes. However, during peak season (Jan–April), we highly recommend booking at least 48 hours in advance via our website.

LICENSING & AGE REQUIREMENTS

  • No. Since our Wolf Scooters are 50cc, Florida law only requires a standard, VALID Class E Driver’s License. You will need to upload a copy of each renter's Valid drivers license upon reserving, and you will also need your Valid drivers license at the time of delivery for in person  verification. Failure to do either will result in your reservation being cancelled and no refund. No exceptions!

  • You must be 18 years or older to rent and operate our mopeds. We verify all licenses digitally before delivery.

  • Only the individual who signed the rental agreement and provided their driver's license for that specific vehicle is authorized to operate it. No exceptions!

RULES OF THE ROAD (MARATHON LAWS)

  • No. In Florida, it is illegal to operate a motorized moped on sidewalks or in bike lanes. You must ride on the roadway, as far to the right as is safe. ALWAYS STAY IN THE RIGHT LANE UNLESS YOU ARE TURNING LEFT! All of the same laws apply when operating a moped as if you were in a car.

  • Florida law does not require helmets for drivers over 16. However, Marathon Mopeds provides a DOT-approved helmet with every rental, and we strongly recommend wearing it for your safety. (Helmets are mandatory for anyone 16 or under riding with someone 18 plus) You will need your own sunglasses or safety glasses when riding (WE DO NOT PROVIDE EYE WEAR)

  • You can park in any standard vehicle parking spot. Many restaurants and beaches in Marathon (like Sombrero Beach) have dedicated motorcycle/scooter parking—look for the smaller spots! Never park on the sidewalk or in a way that blocks pedestrian ramps. YOU ARE RESPONSIBLE FOR THE COST OF PARKING AT SOMBRERO BEACH. IF YOU RECEIVE A PARKING TICKET YOU WILL BE RESPONSIBLE FOR THE FEE (WHICH IS $90). Be careful when pulling out of parking lots, most lots in and around Marathon are gravel and if you throttle it in gravel you will likely dump the moped!

TECHNICAL & SAFETY

  • Our mopeds are gas-powered and get approximately 80–100 miles per tank. You can easily explore from Coconut Plum Drive all the way down to the 7-Mile Bridge without needing to refuel. If you need gas during your rental CALL US we will bring you gas. DO NOT REFUEL YOURSELF! You are allowed to drive on any and all roads that are 45mph or less. DO NOT EVER RIDE ON ROADS THAT ARE OVER 45 MPH!

  • It’s the Keys—it rains! Our mopeds are weather-resistant. If you get caught in a "Florida shower," pull over safely and wait it out. Note: We do not offer refunds for weather unless a Tropical Storm or Hurricane warning is issued for Monroe County.

  • Call us immediately. Because we are mobile, we will bring our truck and trailer to your location and fix the issue or swap you a new moped so you don't lose any vacation time. 315-391-4674

  • If you have any issues at all CALL 315-391-4674, generally it is a very minor issue that we can resolve quickly. If it is after business hours you will be called back the next business day. IF THERE ARE ANY EMERGENCY'S CALL OR TEXT IMMEDIATELY! 315-391-4674

  • The weight limit per moped is 330 Pounds. NO EXCEPTIONS!

FEES & CANCELLATIONS

    • 48+ Hours Notice: Full Refund.
    • Less than 48 Hours: 50% Refund or a full credit for a future date.
    • No Shows: No Refund.

  • We deliver the moped with a full tank. You do not need to refill it before we pick it up! That’s on us. If for some reason you do run low on gas during your rental PLEASE CALL US AND WE WILL COME REFUEL THE MOPED, DO NOT REFUEL IT YOURSELF. 315-391-4674

  • We inspect all items at pick-up for any obvious visible damage and then do a more detailed inspection back at our shop. If we find any damage or issues caused during your rental you will be charged for parts and labor to fix the issue or damage you caused or missing items!